Have negative reviews hurt our business?
The only time a negative review can hurt your business is if the company in question fails to react or respond to it. If handled properly, a negative review can actually work in a company’s favor. Here are some statistics to back that up:
- 40% of consumers believe that negative reviews build a company’s credibility
- 68% of consumers will trust a company that has negative as well as positive reviews
- 72% of consumers feel that negative reviews provide them with insight to a company’s products or services
- 80% of consumers look for negative reviews when comparison shopping
Additionally, whenever we see negative New York to Florida movers reviews, they are dealt with in prompt fashion. The first thing we look for is multiple instances of the same complaint. When this happens, we know there is a genuine problem that requires our immediate attention. Next we respond to each customer quickly and professionally.
Statistics show that when a customer writes a negative review, 40% of them expect a response within one hour of posting their comments. Neglecting to do so can hurt a company’s credibility. Finally, and most importantly we pride ourselves on taking immediate action whenever someone has a complaint about NYC Movers & Packers or our services. We know there will be negative consequences if we don’t.
Should you trust only online reviews of our company?
Even though you may feel that we are reputable and trustworthy when reading reviews about us, you should still confirm this by contacting us and asking questions that you feel are essential to making your decision. By doing this, you’ll learn more about our company, the moving services we offer, and the costs involved in moving. So, don’t rely solely on our New York to Florida movers’ reviews. Remember, there are other positive qualities to look for when choosing a moving company.